Google Cloud Explains How It Accidentally Deleted a Customer Account

Google Cloud faced a major setback earlier this month when it accidentally deleted the account of UniSuper, an Australian pension fund managing $135 billion in assets, causing a two-week outage for its 647,000 members. Google Cloud has since completed an internal review of the incident and published a blog post detailing the findings. ArsTechnica: Google has a “TL;DR” at the top of the post, and it sounds like a Google employee got an input wrong. “During the initial deployment of a Google Cloud VMware Engine (GCVE) Private Cloud for the customer using an internal tool, there was an inadvertent misconfiguration of the GCVE service by Google operators due to leaving a parameter blank. This had the unintended and then unknown consequence of defaulting the customer’s GCVE Private Cloud to a fixed term, with automatic deletion at the end of that period. The incident trigger and the downstream system behavior have both been corrected to ensure that this cannot happen again.” Read more of this story at Slashdot.