Some People Who Rented a Tesla from Hertz Were Still Charged for Gas

“Last week, we reported on a customer who was charged $277 for gasoline his rented Tesla couldn’t have possibly used,” writes the automotive blog The Drive. “And now, we’ve heard from other Hertz customers who say they’ve been charged even more.” Hertz caught attention last week for how it handled a customer whom it had charged a “Skip the Pump” fee, which allows renters to pay a premium for Hertz to refill the tank for them. But of course, this customer’s rented Tesla Model 3 didn’t use gas — it draws power from a battery — and Hertz has a separate, flat fee for EV recharges. Nevertheless, the customer was charged $277.39 despite returning the car with the exact same charge they left with, and Hertz refused to refund it until after our story ran. It’s no isolated incident either, as other customers have written in to inform us that it happened to them, too…. Evan Froehlich returned the rental at 21 percent charge, expecting to pay a flat $25 recharge fee. (It’s ordinarily $35, but Hertz’s loyalty program discounts it.) To Froehlich’s surprise, he was hit with a $340.97 “Skip the Pump” fee, which can be applied after returning a car if it’s not requested beforehand. He says Hertz’s customer service was difficult to reach, and that it took making a ruckus on social media to get Hertz’s attention. In the end, a Hertz representative was able to review the charge and have it reversed…. A March 2023 Facebook post documenting a similar case indicates this has been happening for more than a year. After renting a Tesla Model 3, another customer even got a $475.19 “fuel charge,” according to the article — in addition to a $25 charging fee: They also faced a $125.01 “rebill” for using the Supercharger network during their rental, which other Hertz customers have expressed surprise and frustration with. Charging costs can vary, but a 75-percent charge from a Supercharger will often cost in the region of just $15. Read more of this story at Slashdot.